This Policy is provided by Bridges Home Care (“Bridges Home Care”, “we” or “us”), and is addressed to individuals outside our organisation with whom we interact, including (but not limited to) Customers and visitors to our websites (together, “you”). Defined terms used in this Policy are explained further in Section (N) below.
At Bridges Home Care we are deeply committed to protecting and respecting your privacy.
This policy sets out the basis on which any personal data we collect from you or that you provide to us which will be processed by us in accordance with the UK Data Protection Act 2018.
For the purposes of this Policy, Bridges Home Care is the Controller. Contact details are provided in Section (M) below.
Please note that this Policy does not apply to the Processing by Bridges Home Care of the Personal Data of Bridges Home Care employees, temporary workers or other staff in connection with the roles they perform for Bridges Home Care. A separate privacy internal policy governs such Processing.
This Policy may be amended or updated from time to time to reflect changes in our practices with respect to the Processing of Personal Data, or changes in applicable law. We encourage you to read this Policy carefully, and to regularly check this page to review any changes we might make in accordance with the terms of this Policy. We will notify you of any significant changes.
Lawful basis for Processing Personal Data: In Processing your Personal Data in connection with the purposes set out in this Policy, we may rely on one or more of the following legal bases:
Processing your Sensitive Personal Data:
Purposes for which we may Process your Personal Data: The purposes for which we may Process Personal Data, subject to applicable law, include:
We may disclose your Personal Data to:
Some processing takes place in Malaysia and the United States by one of our Processors. The Malaysian entity is bound by UK/EU Model Clauses ensuring adequacy as defined in the regulation and the sub-processor in the United States is bound by UK/EU Model Clauses and the US Privacy Shield.
We have implemented appropriate technical and organisational security measures designed to protect your Personal Data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, unauthorised access, and other unlawful or unauthorised forms of Processing, in accordance with applicable law.
You are responsible for ensuring that any Personal Data that you send to us are sent securely.
Your Personal Data that we Process will be kept accurate and, where necessary, kept up to date. We take every reasonable step to ensure that:
From time to time we may ask you to confirm the accuracy of your Personal Data.
We take every reasonable step to ensure that your Personal Data that we Process are limited to the Personal Data reasonably required in connection with the purposes set out in this Policy.
We will keep copies of your Personal Data for up to 10 years as per national standards recommended for the Health sector unless instructed by your local council welfare department to hand over to them, or if applicable law permits or requires a longer retention period.
NHS Test and Trace data will be kept for 21 days.
Recordings of phone conversations will be kept for 6 months.
If you provide us your Personal Data and you are not a client we will retain your Personal Data for as long as we have your permission to contact you. Should you wish to withdraw that permission, you may do so using the contact details provided in Section (M) below.
Subject to applicable law, you may have a number of rights regarding the Processing of your Personal Data, including:
This does not affect your statutory rights.
To exercise one or more of these rights, or to ask a question about these rights or any other provision of this Policy, or about our Processing of your Personal Data, please use the contact details provided in Section (M) below.
All use of our Sites is subject to our Legal Disclaimer at the end of this Policy.
We rely on you to provide us with complete and accurate Personal Data about you, so that we can provide appropriate services to you.
If you have any comments, questions or concerns about any of the information in this Policy, or any other issues relating to the Processing of Personal Data by Bridges Home Care, please contact:
Bridges Home Care email@example.com
If you wish to contact the ICO you can call them on 0303 123 1113 or the support page on https://ico.org.uk/global/contact-us/ . BHC has the ICO registration number ZA006735
Bridges Home Care does not knowingly collect or solicit Personal Information from anyone under the age of 13 or knowingly allow such persons to register to use the Services. No one under age 13 is allowed to provide any Personal Information to Bridges Home Care. In the event that we learn that we have collected Personal Information from a child under age 13, we will delete that information as quickly as possible. If you believe that we might have any information from or about a child under 13, please contact us.
‘Client’ means a client of Bridges Home Care.
‘Controller’ means the entity that decides how and why Personal Data is Processed. In many jurisdictions, the Controller has primary responsibility for complying with applicable data protection laws.
‘Data Protection Authority’ means an independent public authority that is legally tasked with overseeing compliance with applicable data protection laws.
‘Personal Data’ means information that is about any individual, or from which any individual is identifiable. Examples of Personal Data that we may Process are provided in Section (B) above.
‘Process’, ‘Processing’ or ‘Processed’ means anything that is done with any Personal Data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
‘Processor’ means any person or entity that Processes Personal Data on behalf of the Controller (other than employees of the Controller).
‘Sensitive Personal Data’ means Personal Data about race or ethnicity, political opinions, religious or philosophical beliefs, trade union membership, physical or mental health, sexual life, any actual or alleged criminal offences or penalties, national identification number, or any other information that may be deemed to be sensitive under applicable law.
This website and its content are provided as is and excludes to the fullest extent permitted by applicable law any warranty, express or implied, including, without limitation, any implied warranties of merchantability, satisfactory quality or fitness for a particular purpose.
The functions embodied on, or in the materials of, this website are not warranted to be uninterrupted or without error. You, not Bridges Home Care assume the entire cost of all necessary servicing, repair or correction due to your use of this website.
We take all reasonable steps to ensure the accuracy, correctness and reliability of the content, but we make no representations or warranties as to the accuracy, correctness or reliability of the content.
This website may contain links to other websites; we are not responsible for any content contained on these websites or any loss suffered by you in relation to your use of such websites. You waive any and all claims against Bridges Home Care regarding the inclusion of links to other websites or your use of those web sites.
Last updated: 9 February 2023